Mulk Terms of Service

1. Nature of the platform

Mulk is a digital platform that helps people publish and search property listings and contact advertisers. Mulk is not a real-estate office, legal broker, or party to a sale, purchase, rental, or booking transaction.

Agreements, negotiations, payments, and contracts are the responsibility of their parties. Users must perform appropriate legal and technical checks before making a financial decision or signing a contract.

• Publishing a listing does not prove ownership or confirm that the property is free from claims, mortgages, or disputes.
• Mulk does not guarantee the price, valuation, advertiser status, or legal availability of a property.

2. Accounts

Users must provide accurate, current information and may only use contact details they are authorised to use.

• Do not impersonate another person or company.
• Do not create accounts for fraud or deception.
• Mulk may request phone confirmation or further information for verification.

3. Listings and review

A property owner, office, authorised agent, developer, chalet operator, or another legally authorised person may publish a listing and must accurately state their role.

Listings may be reviewed before publication. Review improves quality and detects apparent violations; it is not legal verification of ownership or every submitted statement.

• Mulk may approve, request changes to, reject, hide, or remove a listing.
• All listings are subject to the published Listing Policy.

4. Advertiser responsibility

Advertisers are responsible for listing accuracy and must update or remove a listing when the property is no longer available.

• Price, location, area, and condition.
• Images, description, features, and availability.
• Contact details, advertiser role, and transaction or booking terms.

5. Images and content

Advertisers confirm that they own submitted content or have permission to publish it. Publishing only grants Mulk the technical rights needed to display the content and operate the service.

Using listing images in Mulk marketing requires separate, explicit consent. Publishing a listing is not marketing consent.

6. Communication

Mulk may provide phone, WhatsApp, or other contact methods. Communication moved to an external service is also governed by that service’s terms and privacy practices.

7. Transactions and payments

Mulk does not currently complete sales, transfer ownership, or collect property payments for users. Complete official procedures with the relevant authorities and do not pay a deposit before verifying the other party, property, and terms.

8. Chalets and bookings

Mulk displays chalets and enables contact. Unless expressly stated otherwise, it does not confirm bookings, collect payments, guarantee dates, or set cancellation and refund terms.

9. Reviews

Reviews must reflect genuine experience. Mulk may remove false, abusive, threatening, extortionate, unlawful, or undisclosed paid reviews.

10. Prohibited content

• Fake listings or deliberately misleading information.
• Unrelated images or properties the advertiser may not offer.
• Fraud, unlawful fundraising, or infringement of others’ rights.
• Malware, harmful links, or unlawful content.

11. Reports and verification

Users may report false, unavailable, inaccurate, copied, or non-compliant listings. A “Verified” badge only means Mulk performed the stated account-level check; it does not guarantee the account’s properties, ownership, performance, or a successful transaction.

12. Ranking

Ranking may consider freshness, completeness, relevance, engagement, quality, and future paid services. Paid or promoted listings will be identified where appropriate.

13. Suspension and closure

Mulk may suspend or close accounts and remove content for violations, repeated deception, fraud, misuse, or security and legal risks.

14. Availability

We aim to keep Mulk stable but cannot guarantee uninterrupted or error-free service. Features may change as the product develops.

15. Limitation of liability

To the extent permitted by law, Mulk is not liable for losses arising from advertiser information, disputes, off-platform payments, differences from a listing, or decisions made without independent verification. This does not exclude liability that cannot lawfully be excluded.

16. Privacy and changes

Personal data is handled under the Privacy Policy. These terms may be updated as the platform or legal requirements change, with the current version and update date published here.

17. Governing law

These terms are governed by the laws in force in Palestine, subject to any mandatory applicable rules.

18. Contact

For questions or complaints, contact privacy@mulk.ps or visit mulk.ps.